Director, Business Continuity in Collegeville, PA at Quest Diagnostics

Date Posted: 11/19/2021

Job Snapshot

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2020 revenues of $9.44 Billion and approximately 50,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.



•       FORTUNE magazine's "World's Most Admired Companies" list for 7 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•       Fortune magazine’s Fortune 500 list

•       Forbes® Global 2000

•       Forbes®' America's Best Employers List for third consecutive year

•       Forbes® 2020 America’s Best Employers for Women for second consecutive year

•       S&P 500

•       Barron’s 500

•       Member of the Dow Jones® Sustainability World Index

•       Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

•       Listed in the most recent Newsweek Green Rankings

•       Consistently named one of the best places to work in U.S. business journal rankings

•       Named a DiversityInc Noteworthy Company for third consecutive year

•       Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•       Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

•       Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

•       Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

•       Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020


Diagnostic Testing Services


Quest Diagnostics is the world’s leading provider of diagnostic testing, information, and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.



In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information, and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•       Deliver Innovative Solutions

•       Leverage their Unparalleled Access and Distribution Network

•       Expand their relationships with large payors and health systems

•       Deliver Superior Patient Experiences

Position Description

As Director of Business Continuity, you will develop an enterprise-wide approach to business continuity.  You will be responsible to coordinate with businesses and regions within Quest Diagnostics the creation and maintenance of their Business Continuity plans. You will set expectations and ensure accountability from the businesses to manage their plans.  You will identify potential risks for business interruption, conduct business impact analyses and provide a reliable, sustainable program to mitigate the effects of any interruptions. You will set standards for format and content.  You will develop strategies to ensure the program improves over time and minimizes the risks to our businesses.  You will set processes to ensure that the program participants follow policy, and the program is robust, well-structured and well-documented.




•       Design and maintain business continuity plans

•       Manage the day-to-day activities of the Business Continuity function

•       Coordinate activities of regionally- and business-based Business Continuity contacts around: Maintenance of BC plans, BC scenarios, tests/exercises, documentation of meeting notes, decisions and plan changes, and maintenance of a performance scorecard for the BC organization and businesses

•       Conduct annual Business Impact Assessment.  Manage the strategic risks identified after completion of BIAs and Threat Assessments.

•       Establish a risk profile of the company, including external threats (such as weather) and internal threats (such as facility weaknesses) and conduct an annual threat assessment

•       Develop annual summary of BC/DR risks within Business to incorporate into Corporate Risk Management (ERM) process and board reporting

•       Respond to audits of the BC program – provide documentation and proof of rigorous documentation and processes

•       Coordinate, assess, develop and communicate business continuity planning efforts among Quest Diagnostics laboratories, Lines of Business, and Corporate Support functions.

•       Ensure responsibilities and authorities for relevant roles are assigned and communicated within the organization-

•       Facilitate the determination and selection of continuity strategies with Senior Management

•       Assume a strong supporting role and at times leadership role in response and recovery activities during business interruption events

•       Collaborate with key personnel from integrated functions such as IT Disaster Recovery, Crisis Management and Pandemic Planning to ensure smooth linkages of activities

•       Ensure Recovery Time and Recovery Process Objectives as identified by stakeholders are adequately satisfied.

•       Utilize a project management approach to develop tracking mechanisms to facilitate on time, on quality and on budget execution of BCP initiative

•       Facilitate project meetings with local site teams and provide appropriate documentation

•       Provide Sponsors and Steering Committee with progress reports as required

•       Assume administrator responsibilities for two key systems supporting our BC program: Assurance (plan repository) and Everbridge (emergency alert system)

Skills and Capabilities


•       Strong verbal and written communication, presentation, and team facilitation skills

•       Demonstrated strategic business acumen

•       Ability to meet tight deadlines and handle multiple detail-oriented tasks

•       Ability to work in a complex, highly matrixed, dynamic and fast-paced environment with strong project management skills that include prioritizing tasks, balancing workload between multiple projects, anticipating next steps, and adapting to change

•       Ability to influence people and change at various levels in the organization

•       Intermediate knowledge of key software such as LDRPS, Assurance, Everbridge

•       Proficiency in MS Project, Word, Excel, PowerPoint, Visio

•       Process improvement experience


•       Bachelor’s degree required

•       MBA preferred

•       Certified Project Management Professional preferred

•       Certified Business Continuity Professional preferred

•       Minimum 10 years’ experience in Business Continuity Planning, Disaster Recovery, risk assessment, or similar experience

•       Minimum 5 years people management experience preferred

•       Minimum of 5 years in running a Business Continuity program for a similar size company or larger

•       Experience structuring / restructuring a BC program and raising its performance towards best-in-class a plus



•       Travel 15-20% domestically