Connectivity Ops Specialist in Pompano Beach, FL at Quest Diagnostics

Date Posted: 6/10/2021

Job Snapshot

Job Description

Connectivity Ops Specialist

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

 

JOB SUMMARY:

Primarily responsible for working with customers to provide support for the company’s electronic patient record system, ChartMaxx, including embedded third party software and hardware.  ChartMaxx is a mission critical, client/server application involving Windows and Web user interfaces, document management, workflow, Oracle, UNIX servers, and hierarchical storage management.

JOB RESPONSIBILITIES:

•The primary purpose of this position is to support and manage Quanum connectivity/telecom enablement. This position acts as the coordinator (Project Manager) for the connectivity/telecom implementation and service of Quanum connectivity products. 
 
•Providing timely and accurate remote support for internal and external customers in order to resolve connectivity/telecom issues.   Requires sophisticated trouble-shooting techniques to isolate and reproduce customer problem scenarios.

•Designing and implementing configuration or programming changes necessary to resolve a problem scenario, when applicable.

•Creating and maintaining support documentation, including FAQ’s, technical notes, and documenting all issues / resolutions in the Company’s support tracking system.

•Assisting with department process improvement initiatives and projects.

•Point of application escalation for complex issues requiring advanced troubleshooting, or a subject matter expert.

Supervision Exercised:

•N/A

JOB REQUIREMENTS:

Education Preferred:

•Knowledge and skills at a level normally acquired through the completion of a Bachelor of Science in Computer Science/Information Systems or equivalent experience.
Work Experience:      

•Experience with support/implementation/installation of a large, client/server application and telecom management.

•Minimum 3-4 years of experience working with:

•Windows Operating systems (Win 2008, 2003, XP, Windows Server, Vista)

•Web-Based Applications

•Technical Customer Support

•Server hardware and Peripherals

•PC hardware and Peripherals (scanners, printers, and faxing components)

•Integration Experience (HL7, Perl Scripts, MySQL)

Other:

•Ability to handle sensitive information and maintain high level of confidentiality

•Superior listening and problem resolution skills

•Ability to handle multiple priorities simultaneously

•Self-directed, with considerable initiative

•Ability to read and interpret documents such as procedure manuals.

•Server and PC hardware / software knowledge

•Strong technical troubleshooting skills for software, hardware, and related network communications

•Strong oral and written communication skills, including the ability to communicate technical information to non-technical users, co-workers, vendors, and customers

•Strong analytical skills to assess problems or unusual situations and develop solutions

•Occasional travel may be required (5 weeks/year or less)

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.