Compliance Training Specialist in Collegeville, PA at Quest Diagnostics

Date Posted: 2/6/2020

Job Snapshot

Job Description

Look for more than answers.


Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Compliance Training Specialist, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

Compliance Training Specialist– the role


The Compliance Training Specialist is responsible for ensuring that Compliance training needs are met and proactively monitoring Compliance training material. This professional is also responsible for managing content and training programs, assessing training and development needs, as well as maintaining and tracking training completions.

Job responsibilities:

  • Under supervision of the Compliance Training Manager, perform assigned activities to support all Compliance training efforts

  • Analyze, design, develop, implement and evaluate Compliance training and tools

  • Collaborate and conduct needs assessments with diverse subject matter experts

  • Identify appropriate training approaches

  • Assist in the identification and definition of present and future training needs and methodologies by conducting needs analysis

  • Identify performance needs and gaps and facilitate delivery of learning solutions to the business, when appropriate

  • Actively participate in the development and execution of Communication and Training Plan tasks

  • Manage assigned projects using standard project management tools which engage stakeholders, leverage partners and deliver results. 

  • Monitor training activities, manage content and provide recommendations for all training solutions based on business needs

  • Collect and communicate employee feedback using identified strategies such as: user groups, online forums, and surveys

  • Use the current LMS to setup, track and report on training events and sessions

  • Use the current LMS to manage the administration of all training activities and learner data including transcripts, compliance records and certification

  • Ensure learner understanding and alignment with Compliance Policies, SOPs and directives.

  • Develop creative solutions for ad hoc learning projects and initiatives in support of Compliance needs

  • Facilitate learning by varying delivery style and adapting to the needs of the target community

  • Utilize training development software to create training programs Articulate360 upgrade bundled (Presenter360 (PP/audio), Storyline360 (interactive), Replay (video), Rise (new), Articulate Reviewer Tool) Snag-it. Maintain all training materials and required employee documentation

  • Provide support to the Compliance Training Manager and Director for special projects and new initiatives

  • Provide administrative and customer service support when needed

To qualify, the ideal candidate will have the following:  

  • Bachelor’s 4-year degree in Education, Adult Learning, Human Resource Management, Business Administration, Organizational Development, I/O Psychology, or related field; or equivalent work experience in a corporate training position

  • Certification in instructional design strongly preferred

  • 5+ years in the healthcare industry with knowledge of the Fraud and Abuse Laws

  • 5+ years designing, developing, and facilitating training in a business setting. Experience working in learning management systems and training delivery platforms; Cornerstone preferred

  • Demonstrated project management experience and ability to prioritize activities.

  • Experience with current development tools including: Articulate360 upgrade bundled (Presenter360 (PP/audio), Storyline360 (interactive), Replay (video), Rise (new), Articulate Reviewer Tool) Snag-it

  • Strong knowledge of adult learning principles, methodologies, and human performance improvement principles

  • Proficiency in various instructional design methodologies

  • Proven experience in conducting training needs analysis, designing, delivering and evaluating effectiveness of training programs

  • Effective decision-making capabilities to assess best approach and program design to meet the needs of the organization.

  • Communicates effectively with individuals at all levels

  • Demonstrates strong listening skills – ask the right questions and able to assess critical information

  • Understanding of Federal and State fraud and abuse laws and regulations

  • Understanding of Compliance Policies and impact of potential violations

  • Ability to assess skills and knowledge and determine what developmental solution is needed

  • Independently motivated with proven ability to follow through on initiatives

  • Highly engaging and collaborative style in working in a team and cross-functionally

  • Demonstrates a high energy, enthusiastic, motivational training style

  • Flexibility to deliver training in all formats: classroom, online, synchronous, asynchronous

  • Technical aptitude or experience to work with an LMS, online development tools, and key Microsoft Office tools

  • Proven problem-solving and follow up skills, with the ability to develop appropriate resolutions to improve deliverables

  • Strong organizational and prioritization skills

  • Demonstrated ability to influence and create change

Apply Today


Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.






All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

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