Client Services Supervisor in Oklahoma City, OK at Quest Diagnostics

Date Posted: 1/8/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    225 Northeast 97th Street
    Oklahoma City, OK
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/8/2022
  • Job ID:
    req81183

Job Description

Diagnostic Laboratory of Oklahoma - Oklahoma City, OK - 8am-5pm Monday-Friday

Main Duties: Plans and coordinates customer service activities, ensuring that commitments are met, and that question or complaints are processed properly and efficiently. Contributes to the development of new procedures and processes and the modification of existing customer service procedures. Directs the preparation and maintenance of records, reports and other related data on all customer service activities and functions. Ensures that all laboratory services pertaining to patient information remains confidential and that conditions for release of information be in accordance with laboratory rules and regulations. Conducts and directs a continuing assessment of all customer service procedures, determines, and recommends appropriate changes to effect improvement, and establishes new requirements to meet laboratory service schedules. Maintains contacts with customers, doctors, hospitals, etc., to constantly learn about new developments in customer service practices and procedures. May perform other duties as assigned.

Required Knowledge: Must be able to operate basic office equipment, have general computer knowledge and basic typing
ability. Must have demonstrative customer service skills. Must be able to communicate in English both verbally and in writing. Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude. Must be able to maintain professionalism in times of heavy workloads and stress. Requires teamwork, collaboration, and 
strict attention to detail. Must be dependable, punctual, and demonstrate integrity and a commitment to company values. Must be able to achieve and maintain department specific metrics

Required Experience: Education Preferred: BA/BS degree. Work Experience: 5+ years’ experience in a Customer Service/Support Role (experience directly related to healthcare and/or laboratory medicine strongly preferred.) 3+ years of supervisory experience preferred.

Special Requirement: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.